A common problem
We set out to solve a common problem with IT service management applications faced by many organisations: How to successfully deploy and maintain a service management application using an easy to understand interface that doesnt require expensive resources.
Most businesses use process diagrams to define the steps required to handle helpdesk tickets and change requests. These processes are often based around the IT Infrastructure Language (ITIL) standards. But how do businesses convert these into something that the service management application can understand.
A New Approach
Typically, this requires an expensive development team to generate the necessary code and build the application based on the process definition. Abydos believe there is a better way: our software seamlessly converts process diagrams directly into application logic, thereby eliminating most of the expensive development costs.
Customers that have adopted this approach are now able to manage their processes from a graphical environment and are therefore no-longer tied in to time-consuming development life-cycles.
Since inception, we have built up an enviable list of blue-chip clients across the finance, telecoms, pharmaceutical and government sectors. We now have over 100 product installations across Europe, the US, South America, Australia and South Africa.
To complement our product offering, Abydos provides world-class consulting services around the BMC Remedy service management applications. Our consultants are of the highest calibre with an outstanding track record of delivering high quality solutions on time and within budget across a diverse range of projects.
