Abydos Products

Abydos Designer

Abydos Designer is the fastest and most efficient way to design, deploy, track and maintain process logic within BMC Remedy and SDE applications.

Abydos Designer

Provides the environment that allows non-technical users to create and maintain processes that are used to drive and enforce workflow rules within BMC applications.

This means that you can keep your applications out-of-the-box while enabling customisation to be defined through process definitions.

Consequently, upgrading from one application version to the next becomes painless since the process logic is separated from the underlying application.

Product Demonstration

Screenshots

Features

Converts process diagrams (including ITIL processes), directly into application workflow logic;
Converts ITSM templates into process diagrams making them easier to manage and simplifying the upgrade of ITSM applications;
Enforces process logic within your ITSM 5, 6 or 7 applications without the need for any additional development;
Allows managers, users and auditors to graphically track the progress of change requests, service requests and servicedesk incidents or problems;
Powerful knowledge management facilitates conversion of process decision trees into automated question & answer dialogue for customers.

Key Benefits

Reduced cost of application deployment and maintenance through seamless translation of process diagrams into AR System application workflow;
Makes upgrading your applications painless by defining customisations within processes and separating process logic from the underlying applications
Improved application visibility through graphical tracking of the progress of Remedy ITSM application requests;
Reduced support costs through use of process decision trees to enable customer-driven question and answer dialogue sessions;