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Abydos Designer

Abydos Designer is the fastest and most efficient way to design, deploy, track and maintain process logic within BMC Remedy applications.

 

Abydos Designer 8.0 is now available; providing a full Java based process modelling environment for designing and implementing processes for your BMC Remedy applications.

Abydos Designer

Abydos Designer

Provides the environment that allows non-technical users to create and maintain processes that are used to drive and enforce workflow rules within BMC applications.

This means that you can keep your applications out-of-the-box while enabling customisation to be defined through process definitions.

To join the next Abydos Designer webinar on Wed 3rd February at 12:00 EST, please Register Here

Product Demonstration Product Demonstration

(A new version 8.0 demonstration will be available shortly).

Screenshots
 
Designer8 Java Designer8 Java Process Configuration
Process Utilisation Request Tracking Request Tracking
Features
  • Converts process diagrams (including ITIL processes), directly into application workflow logic;
  • Converts ITSM templates into process diagrams making them easier to manage and simplifying the upgrade of ITSM applications;
  • Enforces process logic and SLAs within your ITSM, ITSP, SRM or custom application without the need for additional Remedy development;
  • Request Tracker Module allows users to graphically track the progress of requests/incidents/problems and quickly identify process bottlenecks. 
  • Service Management Assistant presents a process -driven dialogue with work-instructions to Remedy users based on best-practice ITIL processes.
  • Enhanced support for multi-tenancy applications facilitating the segmentation or processes by company without the need for Remedy customisation.
Key Benefits
  • Reduced cost of application deployment and maintenance through seamless translation of process diagrams into AR System application workflow;
  • Reduced cost and effort to upgrade your applications by separating process logic from the underlying applications;
  • Improved application visibility through graphical tracking of the progress of Remedy requests (requires Abydos Request Tracker module).
  • Reduced support and training costs through use of process driven dialogue to ensure best-practice ITIL processes are followed within your application;
  • Accelerate request processing by automating process steps and enforcing operational level agreements (OLAs).