Abydos provides world-class consulting services with cost efficient, effective and reliable solutions that enable our clients to effectively manage their customers and their IT infrastructure.
We specialise in the delivery of workflow systems based on BMC Remedy applications and on the deployment of processes (including ITIL), that drive application workflow.
Abydos have specific expertise in delivering complex solutions to the telecoms, finance and pharmaceutical sectors particularly around the core Remedy ITSM Helpdesk and Change Management applications.
In addition we provide comprehensive training and a range of support options on our complementary products Abydos Designer and Abydos Analyser
Abydos are proud of our 100% record of delivering tailored Remedy-based solutions to a wide range of corporate customers on time and within budget. We have over 30 years combined experience of delivering Remedy solutions and as a Remedy Technology Alliance partner we have unique access to the very latest developments and resources. All Abydos consultants are qualified at equivalent RAC (Remedy Approved Consultant) level or above.
Introductory Assessment
Abydos consultants will usually spend some time with you at the start of each engagement to fully assess your requirements. Once this assessment is completed, we will then recommend one or more options for progressing towards a suitable solution, based on our experience and best practice guidelines.
For more information on Abydos services, or to arrange an introductory meeting, please contact us.
In particular, we can provide consultants with expert knowledge of the following:
- - Upgrading to ITSM 7.0
- - Remedy Helpdesk
- - Remedy Change Management
- - Remedy Asset Management / CMDB
- - Remedy Service Level Agreements
- - Remedy Customer Service and Support
- - Bespoke Remedy application development
- - Remedy Mid-Tier (web enablement)
- - Remedy Migrator
- - Remedy Flashboards
- - Remedy API development
- - Remedy Performance Tuning and Troubleshooting
- - Systems Design and Architecture Reviews
- - Remedy Application Health-checks
In addition we have specialist knowledge of the IT Infrastructure Library (ITIL) and can provide advice on best practice techniques for converting ITIL processes into working applications.